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Return & Exchange Policy

Return & Exchange Policy

Return, Exchange & Store Credit Policy

Thank you for your purchase and for supporting our brand. We truly appreciate every order placed with us.

Please read our Return, Exchange & Store Credit Policy carefully before making a purchase.

🚫 STRICTLY NO REFUND POLICY

ALL PURCHASES ARE FINAL. WE DO NOT OFFER CASH REFUNDS UNDER ANY CIRCUMSTANCES.

This applies to all purchases, including in-store and online orders.

Where applicable, customers may be offered an exchange. Store credit will only be provided as a final option when an exchange is not available.

Defective Items

If you receive an item that is genuinely defective, we will first offer an exchange, subject to stock availability.

If an exchange cannot be fulfilled due to stock unavailability, store credit will be provided as the final option.

  • Exchange: Subject to stock availability

  • Store credit: Only provided when an exchange is unavailable and approved by our team

  • Cash refund: Strictly not available under any circumstances

Customers must contact us within the applicable exchange period and provide the necessary proof of purchase and photographs of the defect where requested.

Exchange Policy

We accept exchanges within the following timeframe:

  • Online purchases (Website, Shopee & TikTok): Within 7 days from the date the parcel is received

To be eligible for an exchange, the item must be:

  • Unworn and unwashed

  • Unaltered

  • With original tags attached

  • In original packaging

  • In original selling condition

  • Accompanied by a receipt or valid proof of purchase

Exchange Options

Customers may exchange their item for:

  • Another item of the same price, or

  • A higher-priced item, with the price difference to be paid by the customer

If the selected replacement item is lower in price, the price difference will not be refunded.

If the requested replacement is unavailable, we may offer an alternative item of the same or higher value. Store credit will only be issued as the final option if an exchange cannot be fulfilled.

Store Credit

Store credit is not an automatic option.

Store credit will only be provided as the final option when an exchange is not available or cannot be fulfilled, subject to approval by our team.

Store credit:

  • Has no expiration date

  • Will be issued for the approved value of the eligible item

  • Cannot be exchanged for cash

  • Cannot be refunded

  • Is subject to our applicable terms and conditions

Items Not Eligible for Return or Exchange

The following items are strictly non-returnable and non-exchangeable:

  • Sale, promotional or discounted items

  • Pre-order items

  • Accessories

  • Gift boxes and packaging materials

  • Items that are damaged, soiled, washed, altered or worn

  • Items that are no longer in their original selling condition

Please note: Defective items may be considered for an exchange, subject to verification. Store credit will only be provided as the final option if an exchange cannot be fulfilled.

Return Method

  • In-store purchases: Must be returned to our store in person.

  • Online purchases: Must be returned via postage.

Customers are responsible for ensuring that returned items reach us safely and within the applicable timeframe.

Shipping Fees for Exchanges

All shipping fees related to exchanges are borne by the customer.

Shipping rates:

  • Peninsular Malaysia: RM10

  • East Malaysia: RM13

Customers are responsible for:

  • Return postage costs

  • Shipping fees for the exchanged item

All shipping fees are strictly non-refundable.

Important Reminder

By completing your purchase, you acknowledge and agree to our strictly no-refund policy and the terms stated above.

NO CASH REFUNDS WILL BE PROVIDED UNDER ANY CIRCUMSTANCES.

For eligible items, the resolution will be:

1. Exchange → 2. Store Credit (only if exchange is unavailable) → 3. No Cash Refund

We encourage customers to check their size, colour, design and other preferences carefully before placing an order.

Contact Us

For return, exchange or store credit enquiries, please contact:

📞 016 621 2190 (tiQaco Elmina)
📧 tiqacomarketing@gmail.com

Thank you for your understanding and continuous support. 🤍